Cable Customer Returns Equipment, Left With Billing Issue

A North Texas girl says she waited months to have her cash returned after returning her Spectrum tools inside the 30 day window.

Deborah and Joanna Maznaritz are mom and daughter. They stay collectively and mentioned cable and web service is a part of their on a regular basis lives. They have been on the lookout for higher service and heard about Spectrum’s 30 Day Money-Back Guarantee program.

Here’s the way it works:

Spectrum helps you to join its companies, and in the event you’re not glad inside the first 30 days, they’re going to provide you with your a reimbursement. But, it’s a must to return your tools.

When the women weren’t glad and canceled their service, they returned their cable and web bins on time. They had already paid the primary month’s invoice and anticipated to get their a reimbursement, however that did not occur.

The girls referred to as Spectrum and have been instructed the examine was on the best way, however eight months later, nothing.

So they referred to as The NBC 5 Responds crew to step in.

We reached out to Charter Communications, the dad or mum firm of Spectrum, and here is what it needed to say:

“Thank you for bringing this matter to our attention…It appears that when the customer returned their equipment, the account was not disconnected correctly. We sincerely apologize for the inconvenience.”

We are comfortable to report that the women lastly received their a reimbursement! Two checks totaling $247.

If it’s essential return your cable and web tools, listed here are Samantha Chatman’s Solutions:

•  Check your deadline. Make certain you know the way lengthy it’s a must to return it and the way a lot you will owe in the event you do not.
• Know the place it’s essential drop it off. Do it’s essential take it inside or drop it off in a field? Some firms could have you come back tools by means of the postal service or UPS.
• If you are disabled, ask the corporate if they will decide it up for you.  Spectrum affords this service.
• Consider recording your self dropping off the tools.


Published at 5:23 AM CST on Nov 30, 2017 | Updated at 6:49 AM CST on Nov 30, 2017

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